Remote Hands
On-site engineers for hardware, cabling and reboots — 4 小时 standard response, 1 小时 emergency, 7×24.
Hardware
Disk, memory, NIC and PSU swaps; server rack and unrack; failed part replacement with on-site photos.
Cabling
Fibre and copper patching, cabinet dressing, labelling, port mapping delivered as a spreadsheet.
Out-of-band
Reboots through IPMI / iLO / iDRAC, BIOS access, virtual media, console capture.
Walkthroughs
LED, fan, temperature and loose-cable checks with a timestamped report.
Media & logistics
Disk shipping and destruction, equipment receiving, inter-DC transfers.
How it runs
- Open a ticket: site, rack position, hardware model, exact action, photo requirement
- Dispatch confirmation within 4 小时 (1 小时 emergency)
- On-site execution with live photos or a video call on request
- Close-out: photos, test results and signed timesheet
Coverage
- Equinix 香港（HK1 / HK2 / HK3 / HK4）
- MEGA-i（新世界电讯）
- Digital Realty 香港
- NTT 香港
- Global Switch 香港
- 自有合作机房：荃湾 / 葵涌 / 将军澳
FAQ
How is response time measured?
From written acceptance of your ticket. 4 小时 standard, 1 小时 emergency, 7×24.
Which facilities do you cover?
Major Hong Kong carrier-neutral sites plus our own partner facilities: Equinix 香港（HK1 / HK2 / HK3 / HK4）; MEGA-i（新世界电讯）; Digital Realty 香港; NTT 香港; Global Switch 香港; 自有合作机房：荃湾 / 葵涌 / 将军澳. Other sites assessed case by case.
How is it priced?
Per ticket with a two-hour minimum, or a monthly retainer for regular work. Written quote based on site and task type.
Can we watch the work?
Yes — live photos, recording or a video call, with a full on-site record afterwards.
How is data handled?
Engineers sign NDAs; any task involving storage media is witnessed and logged, with optional recording.
Need a quote for this service?
Send the site, rack position and task, and we reply with a plan and quote within one business day.